QFS PTY LTD — Queensland Fencing Specialists
ABN: 91 306 213 843
QBCC Licence: 15281810
Last updated: February 2026

1. About this policy

Queensland Fencing Specialists (“QFS”, “we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (fencingspecialists.com.au), placing an order, or contacting us, you agree to the collection and use of your information as described in this policy.

2. Information we collect

We may collect the following types of personal information:

Information you provide directly:

• Name and contact details (email address, phone number, postal address)
• Property address and site details (for quotes and installation)
• Payment information (processed securely through our payment provider)
• Business details (ABN, QBCC licence number — for Trade Pro applicants)
• Photos or files you upload through our website forms
• Messages, enquiries, and feedback you send us

Information collected automatically:

• IP address and browser type
• Pages visited, time spent, and navigation patterns on our website
• Device information (operating system, screen resolution)
• Referring website or search terms
• Cookies and similar tracking technologies (see Section 8)

3. How we use your information

We use your personal information for the following purposes:

• Processing and fulfilling your orders, quotes, and enquiries
• Providing installation services and coordinating site visits
• Communicating with you about your order, delivery, or installation
• Sending you promotional offers and seasonal discounts (only if you have opted in)
• Processing Trade Pro / contractor program applications
• Improving our website, products, and customer service
• Complying with legal obligations and resolving disputes
• Internal record keeping and business administration

We will not use your personal information for purposes other than those outlined above without your consent, unless required or authorised by law.

4. How we share your information

We may share your personal information with:

• Delivery partners and freight carriers — to deliver your order to your address
• Installation contractors — if you have requested professional installation in Queensland
• Payment processors — to process your transactions securely
• IT and website service providers — who help us operate and maintain our website
• Professional advisors — accountants, lawyers, or insurers as required
• Government authorities — where required by law, regulation, or court order

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

When we share information with service providers, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.

5. Marketing communications

If you subscribe to our email list (for example, through the “Not ready to order yet?” form on our website), we may send you:

• Exclusive offers and seasonal discounts
• New product announcements
• Fencing tips and project inspiration

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email, or by contacting us directly. We will process your request within 5 business days.
Unsubscribing from marketing emails will not affect transactional communications (order confirmations, delivery updates, etc.).

6. Storage and security

We store your personal information in Australia using secure systems and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, and disclosure.

Security measures include:

• SSL/TLS encryption on our website
• Secure payment processing (we do not store full credit card details)
• Access controls limiting who within our organisation can view your information
• Regular review of our security practices

No method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. How long we keep your information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. General guidelines:

• Order and transaction records — 7 years (as required by Australian tax law)
• Quote enquiries — 12 months from the date of enquiry
• Marketing subscribers — until you unsubscribe
• Trade Pro applications — for the duration of the business relationship plus 2 years
• Website analytics data — up to 26 months

When information is no longer needed, we will take reasonable steps to destroy or de-identify it.

8. Cookies and tracking

Our website uses cookies and similar technologies to improve your experience. These include:

• Essential cookies — required for the website to function (shopping cart, login sessions)
• Analytics cookies — help us understand how visitors use our website (e.g., Google Analytics)
• Marketing cookies — used to deliver relevant advertisements (e.g., Facebook Pixel, Google Ads)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.
Google Analytics: We use Google Analytics to collect anonymised usage data. Google’s privacy policy is available at https://policies.google.com/privacy.

9. Third-party links

Our website may contain links to third-party websites (e.g., YouTube, social media platforms, payment providers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Your rights

Under the Australian Privacy Act, you have the right to:

• Access your personal information that we hold
• Correct any inaccurate, incomplete, or out-of-date information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, contact us using the details in Section 12.
We will respond to access and correction requests within 30 days. If we refuse a request, we will provide written reasons.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will:

1. Acknowledge your complaint within 5 business days
2. Investigate the matter and respond within 30 days
3. Take appropriate steps to resolve the issue

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

12. Contact us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information:
Queensland Fencing Specialists (QFS PTY LTD)
Email: info@fencingspecialists.au
Phone: 07 3522 2105
Technical support: 0498 666 986
Postal address: 6/169 Queens Road, Kingston QLD 4114

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last updated” date. We encourage you to review this page periodically.