Returns & Exchange
One form covers returns, exchanges, and shipping damage.
Standard items: 30-day return window. Items must be new and in original packaging.
Confirmation of Return
- After Submission you will be contacted via phone or email by one of our friendly service team to discuss the details of your return
- We review the request. If approved, we send packing instructions and the warehouse address. Address is provided only after moderation.
- For change of mind returns, we offer store credit for products returned in “as new” condition.
Eligible items
- Standard PVC panels and posts.
- Hardware and accessories in sealed factory packaging.
- Orders without custom modifications.
Non-returnable
- Custom cut / trimmed / special order — no returns ✂️
- Gate motors/electrics if packaging is opened.
- Clearance and “last chance” items.
Item condition
- No signs of installation, concrete, or dirt.
- Complete set and intact packaging.
- Receipt or order number is required.
Timeframes
- Please contact us via email or phone to discuss any issues with your completed or current installation
Fees & shipping
- Return shipping is paid by the customer if the fault is not on our side.
- If it is our fault we arrange and cover return logistics.
Photo guide
Item 1
Clear photo of the damaged or incorrect item.
Packaging
Outside of the box/pallet showing any dents or tears.
Freight label
Close-up of the shipping label with tracking.
